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Help centre

Frequently Asked Questions

Quick answers about alerts, deals, booking and how CheapFly works.

Deal alerts

How do I sign up for deal alerts?

Enter your email and home airport in any alert box, or use the personalised alerts page to choose up to three airports, regions, months and a budget.

How often will you email me?

You choose instant alerts for big drops plus a weekly digest, a weekly digest only, or mistake fares only.

How do I unsubscribe or change airports?

Every email includes one-click unsubscribe and preference links. You can also use the contact page and we will update your settings.

Do you cover my small airport?

Choose Other on the alerts page and tell us your airport. We also flag deals from the nearest larger airports and US border airports when they save you money.

Deals and booking

Can I book through CheapFly?

No. We are not a travel agency. You book directly with the airline or booking site, and we never add fees.

Why was the price higher when I clicked?

Fares change by the minute and cheap seats sell out. Try nearby dates, set an alert and act faster next time — the best deals often last only hours.

What is a deal threshold?

Our guidance for a great return economy fare on a route in CAD, including taxes. It is not a live price.

Are mistake fares safe to book?

Usually, but airlines occasionally cancel them. Wait a few days for the ticket to be confirmed before booking non-refundable hotels or tours.

Privacy, support and partners

Do you sell my data?

No. We never sell subscriber lists. Quote requests are shared with a vetted travel partner only when you explicitly ask us to.

Why do you show ads?

Advertising from Google AdSense helps keep CheapFly free. Ads are labelled and never influence our editorial content.

How can I support CheapFly?

Share us with friends, send deal tips, or make a voluntary contribution on the support page. Contributions are not tax-deductible.

How do I advertise or partner with you?

Visit the advertise and partner page for placements and packages, or use the contact link in the top bar for domain, sponsorship and partnership enquiries.

Still stuck? Contact us.